The customer was called; the return request was approved and the return shipping code was emailed.

The billing address was changed to the company address. The accounting team was recorded as the contact person in case of need.

A discount was requested for a bulk purchase. The request was passed on to the sales team; a reply is pending.

The next order will be gift-wrapped; the note should appear on the warehouse team's screen.

Because the customer is not at the address on weekdays, deliveries should be rescheduled for Saturdays.